Help & support
Answers to the questions we are asked most, and a way to reach a person when they are not enough.
Contact us
Email hello@hellolila.app and describe what happened. If it is about your account, write from the address you signed up with. It lets us find you without asking for anything else.
Frequently asked questions
- How do I create my first reminder?
- Tap the microphone button on the Today screen and say what you want to be reminded about. Lila will understand and schedule it automatically.
- Can I use Lila offline?
- Yes, for the core. Your reminders, notes and search live on your device, and notifications still fire without a connection. Chat, voice and briefings need one.
- How do I change my briefing time?
- Go to Settings → Briefing + Rituals and adjust your morning or evening briefing time to your preferred schedule.
- How do I delete a memory?
- Go to Settings → Memory to see all stored memories. Swipe left on any memory to reveal the delete option, or tap it to open and choose "Forget this".
- Why didn’t I get a notification?
- Check that notifications are enabled in Settings → Notifications. Also verify your device’s Do Not Disturb mode is not active during the reminder time.
- How do I export my data?
- Go to Settings → Privacy & Data → Download My Data (GDPR/KVKK). Lila will prepare a file with all your memories, reminders, and preferences.
- How do I delete my account?
- In the app: Settings → Account → Delete Account. If you cannot reach the app, email us from the address registered to your account and we will delete your account and data within 30 days.
- How do I cancel my subscription?
- On iOS: Settings app → Apple ID → Subscriptions → Lila → Cancel. On Android: Play Store → Account → Subscriptions → Lila → Cancel. Deleting the app does not cancel a subscription.